Spa regulations and conditions
Spa procedures are available every day from 9 a.m. to 9 p.m.
Booking Spa procedures
We recommend that you book your procedure at least 24 hours in advance to make sure that the service you wish is available at the time you want. You can make your booking in person at the Spa reception, by telephone on +420 271 104 131 or by e-mail to firstname.lastname@example.org.
Information about bookings
We would ask guests to arrive at the spa 15 minutes before their procedure so that they have enough time to get ready. We provide our clients with a precise schedule, meaning that late arrival will result in less time for your procedure and limited effects. Therapy will be charged in full and will end at the set time to ensure that subsequent clients are not left dissatisfied.
Using the Spa area
Spa Aquapalace offers Spa procedures to hotel guests and other visitors alike. Guests who have booked a 60-minute procedure can use the relaxation room before or after their procedure and can enjoy a visit to sauna world at a special price. To make sure that all our visitors are happy, we recommend that you do not consume alcohol before your procedure. For safety reasons, we reserve the right to refuse guests who are under the influence of alcohol or drugs.
You can become a member of the Spa Aquapalace for six months at a time. Ask at Spa reception for more details or visit www.aquapalace.cz.
Lockers and linen
Visitors to Spa Aquapalace can use the male and female changing rooms with lockers. Towels, robes and slippers are available to those taking Spa procedures free-of-charge. We would ask guests to place used linen in the baskets provided. Spa Aquapalace is not responsible for items left in changing room lockers. If you require or wish, you can use our safe at Spa reception, which is monitored by CCTV.
Using the Private Spa
The Private Spa must be booked in advance. We provide bookings for 120 minutes. If you want to use the area for longer, we can extend this period for 30 minutes for a surcharge.
Please be aware that in the interests of ensuring health and safety, only persons over the age of 18 may use the Spa area. Persons younger than 18 years of age are only admitted in the accompaniment of their parents.
Nudity is strictly forbidden in the common areas of Spa Aquapalace; please use sheets, towels or robes.
Clients have the option of paying the therapist a service charge (tip), which is not included in the price of our procedures. VAT is already included in all of our prices.
Cancelling a booking
You can cancel your booking without having to pay a cancellation fee a minimum of 12 hours in advance. Cancelling your booking less than four hours before the time of your booking will result in a cancellation fee of 50 % of the price of the service. Clients pay a cancellation fee of 100 % if they fail to turn up for a procedure without cancelling in advance.
Gift vouchers are the perfect gift for spa lovers or those who like being pampered. More details are available from Spa reception, where they will also make out gift vouchers while you wait.
Refunds and exchanges
Unopened goods may be exchanged within 14 days of the date of purchase, if returned with original receipt. We do not provide refunds on gift vouchers, but can extend them for a surcharge.